The hotel offers amenities for your comfortable stay and unforgettable experiences
Exceptional Experience!
“Dining at the hotel was a culinary delight. The dishes were innovative and beautifully presented, especially the osso buco and risotto, which were unforgettable.” view full review
Perfect Relaxation!
“The wellness pool was amazing, with perfect water temperature and a soothing ambiance that made it an ideal spot for relaxation after a day of hiking.” view full review
Stunning Views!
“Our room featured large sliding balcony doors that allowed us to enjoy breathtaking views of the mountains and the lake, making every moment spent inside memorable.” view full review
Accessible Comfort!
“The wellness area was designed with spacious layouts that provided easy access, ensuring comfort for all guests while enjoying the indoor pool and sauna.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Luggage storage
Locker room
Lift
Vending machines
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key access
Sports & Fitness
Fitness centre
Hiking
Cycling
Billiard tables
Darts
Services
Paid shuttle service
Pet amenities available
Housekeeping
Laundry
Tours/Ticket assistance
Welcome drink
Dining
Restaurant
Snack bar
Bar/ Lounge area
Picnic area/ Tables
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Baby pushchair
Children's menu
Children's play area
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Seasonal indoor pool
Heated swimming pool
Beach umbrellas
Sun loungers
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Turkish bath
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Facial
Treatment room
Beauty treatment
Back massage
Full body massage
Foot massage
Room features
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Parquet floor
Show more
Location
Via Serpiano,
Serpiano,
Switzerland,
6867,
Ticino
Map view
Via Serpiano,
Serpiano,
Switzerland,
6867,
Ticino
City landmarks
Park
Swiss Miniatur
4.9
km
Mountain
Monte San Giorgio
2.6
km
Torre del Capitano
1.5
km
Park
Parco Scherrer
4.1
km
Scavo di Acqua del Ghiffo
730 m
Sentee Da la Gesa
Oratorio Di Sant'Antonio
1.7
km
Chiesa dei Santi Fedele e Simone
2.1
km
San Rocco Church
1.6
km
Mount San Giorgio
2.5
km
Cappella di S. Antonio Abate con scalinata monumentale
1.6
km
Georges Baklanoff
1.7
km
Eugen d'Albert
1.7
km
Scavo della Cassina
1.4
km
Monte San Giorgio
Sentiero geo-paleontologico
1.5
km
located on the slope of Mount Arbostora
Castle of Morcote
1.5
km
Portici
1.5
km
Morcote Castle
1.9
km
Beach
Baptistery of Riva San Vitale
3.3
km
Museum
fossils museum of Monte San Giorgio
3.0
km
Church
Chiesa di San Michele
2.0
km
Church
Battistero di S. Antonio
1.7
km
Parco Botanico San Grato
1.8
km
Church
Chiesa di Santa Maria del Sasso
3.8
km
Via dei Monti
1.8
km
Ss 344
Giro Del Lago Di Lugano
2.5
km
Chiesa di Sant'Ambrogio
2.2
km
Monte Pravello
2.2
km
Grumello
1.9
km
Via Butti 2
Parrocchia S. Ambrogio
2.2
km
Nearby
Chiesa di San Cristoforo
250 m
Restaurants
Ristorante Bistrot Funivia Serpiano
1.2
km
Restaurant
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Friendly Staff
Great Location
Hot Inside
Dining Value
7.0/10
Very good
Rooms
7.4
Location
7.0
Service
8.5
Dining
5.3
Guest reviews
7.0/10
based on 10 reviews
4/5
based on 369 reviews
7.7
7.7/10 based on 384 reviews
#1 of 1 hotels in Serpiano based on Tripadvisor
Curtis
United States,
May
2024
7.0/10
The hotel offers a stunning location with lovely views, but lacks some essential amenities like air conditioning. The service is top-notch, especially from the friendly and helpful 'Salvatore'. The dining experience was subpar, with packaged Italian options and limited fresh dishes.
Rooms
7.0
The rooms were clean and tidy, but there was a lack of air conditioning which made it uncomfortably hot at night on one occasion. There was also a rather large spider on the wall.
Service
9.0
The service was exceptionally friendly and welcoming, with staff going above and beyond to assist, including 'Salvatore'.
Location
6.0
The hotel sits atop a mountain with a beautiful view, though it lacks charm and essential amenities like air conditioning. The facilities like the pool, jacuzzi, sauna, and steam room are fantastic.
Dining
5.0
The dining options were disappointing, with mostly packaged Italian offerings and minimal fresh choices, except for the great coffee selection available.
Facilities
8.0
The facilities were satisfactory, especially the pool area and spa amenities.
Michael
United States,
May
2024
6.2/10
The hotel may have an outdated look with tired furniture and curtains, but the rooms are clean and simple, featuring a nice-sized balcony. Although the room was spacious, it lacked a personal touch. The service was exceptional, with truly friendly and helpful staff who catered to extra requests effortlessly. The location seems remote, needing maintenance in areas like the 'kids park. ' The dining experience was disappointing compared to similar hotels, offering a limited buffet and subpar quality. However, the hotel boasts a convenient location close to Brusino Arsizio and the 'funivía' up to Serpiano, with potential for improvement in the outdoor spaces.
Rooms
7.0
The rooms are clean and simple, with a nice sized balcony, though the overall decor feels a bit dated and impersonal.
Service
9.0
The staff here are really friendly and helpful, going above and beyond, even with extra requests.
Location
6.0
The location, while somewhat isolated, offers access to Brusino Arsizio and the 'funivía' up to Serpiano, with potential for upgrades in the outdoor areas and the 'kids park. '
Dining
5.0
The dining experience was disappointing, more aligned with low-budget hotels than expected, lacking freshness and quality.
Facilities
5.0
The facilities could benefit from updates and maintenance in certain areas, especially the 'kids park. '
Gerald
United States,
April
2024
6.6/10
The hotel offers captivating views of meadows and woods with no distracting roads or noises, all rooms feature balconies overlooking the lake. However, the room amenities are basic, which may not fully align with the wellness spa concept.
Rooms
7.0
The rooms overlook stunning meadows and woods with no road noise, each boasting a balcony with picturesque lake views.
Service
9.0
The overall service, including housekeeping, laundry, and shuttle options, was top-notch.
Location
6.0
The hotel location, while remote and serene, may pose a challenge for inexperienced drivers, being 30 minutes away from Lugano. The neighboring attractions like 'Fiorello's' Atélier offer convenient options for exploration.
Dining
5.0
The dining experience offered a decent selection, although not reaching the standards of other similar hotels. The variety and quality of buffet items like bread, coffee, and cheese were more akin to lower-budget establishments.
Facilities
6.0
The facilities provided were adequate for a comfortable stay, although some maintenance issues, especially with the 'kids' park,' were evident. Despite this, essential amenities like the restaurant and pet-friendly services were satisfactory.
Don
United States,
March
2024
6.4/10
My stay at the hotel was a mix of good and not-so-great experiences. The rooms, although smaller than the superior ones, were simple and okay. However, the corner lake view from the balcony made sleeping challenging in the summer months. The service was mostly friendly, but there was a hiccup during dinner service. The location, while beautiful with easy access to the cable car, felt a bit remote from the city center. The dining experience was subpar with limited fresh offerings, except for the strong coffee. Overall, a decent stay with some room for improvement.
Rooms
7.0
The rooms were simple and okay, but the corner lake view made sleeping challenging in the summer months.
Service
7.0
The service was mostly friendly, though there was a slight issue during dinner.
Location
6.0
The location is beautiful with easy access to the cable car, but it's a bit remote from the city center.
Dining
5.0
The dining experience was subpar with limited fresh offerings, except for the strong coffee.
Facilities
7.0
The facilities were decent overall.
Jake
United States,
February
2024
7.2/10
My stay at the hotel was a mix of positives and negatives. The rooms, though spacious and offering a beautiful view of the mountains and lake, had outdated furniture and tired amenities. The location, set in a serene spot with great wellness facilities but in need of maintenance, was a bit of a double-edged sword. Dining options were lacking, not meeting my expectations for a location like this.
Rooms
7.0
The room, with separate bedroom and office sections plus a balcony with a stunning view, felt a bit dated with tired furniture and old-fashioned decor.
Service
9.0
Location
8.0
The location, secluded and serene with great wellness facilities but needing some upkeep, was a peaceful setting for relaxation.
Dining
5.0
The dining experience was lackluster, falling short of what I expected for such a location, with limited choices and average quality.
Facilities
7.0
The hotel's facilities were decent, offering a range of amenities to enjoy, although some areas like the kids' park needed attention.
Roger
United States,
November
2023
7.4/10
The hotel offers a nice-sized balcony with an unbelievable view, but the lack of air conditioning in a modern hotel at this price point is a downside. The rooms, though smaller than superior ones, are reasonably sized, with a view available only from the corner of the balcony and not straight through the window.
Rooms
8.0
The rooms were a reasonable size with a nice-sized balcony and an unbelievable view. However, the absence of air conditioning in a modern hotel of this price range was a drawback.
Service
9.0
The service was very professional and friendly. Salvatore, in particular, was incredibly helpful and friendly.
Location
7.0
The location is beautiful, with easy access to the cable car and incredible panoramic views. However, the 'kids park' could use maintenance as it looks quite unsafe.
Dining
6.0
The dining experience offered a decent choice of foods catering to continental European tastes. However, the quality was not up to par compared to similar hotels.
Facilities
7.0
The facilities were good overall but could benefit from some maintenance, especially in the 'kids park. '
William
United States,
October
2023
7.2/10
I had a fabulous stay at this hotel with clean and comfortable rooms and super friendly staff. The dining experience had its ups and downs, but the pool area was well-maintained and enjoyable. The price was reasonable, although some aspects could be improved.
Rooms
8.0
The rooms were very clean, comfortable, and spacious, offering an unbelievable view.
Service
9.0
The service was extremely helpful, with staff going above and beyond to assist guests.
Location
7.0
The hotel is situated up on a mountain with stunning views of the Morcote area and Lake Lugano. However, some maintenance is needed in certain areas.
Dining
6.0
The dining experience was a mix; while the strong coffee was plentiful, the food quality could have been better with more fresh options.
Facilities
6.0
The facilities were adequate, but some areas like the 'kids park' need maintenance and improvement.
Mary
United States,
October
2023
7.8/10
I had an amazing stay at this hotel! The rooms were truly amazing—very clean, comfortable, and I got a fantastic deal at just 110 Swiss francs instead of the usual 220. The only downside was that it was extremely hot inside.
Rooms
9.0
The rooms were very clean and otherwise comfortable.
Service
9.0
The waiting staff, especially in the evening, were incredibly helpful, funny, and friendly. They even shared helpful recipes for sore throats, and the service was top-notch.
Location
8.0
The location is perfect if you enjoy being away from touristy spots, surrounded by beautiful forests and stunning views of the Morcote area and Lake Lugano.
Dining
6.0
The dining experience was okay, but not worth the price. The breakfast was quite typical and packaged, not very fresh, with the only standout being the strong coffee.
Facilities
7.0
The hotel offers decent facilities, but they are not exceptional. However, it is still a cozy place to stay with the necessary amenities.
Friendly Staff
Hot Inside
Art
United States,
July
2023
6.6/10
The hotel overlooks meadows and woods, offering a tranquil setting without any disturbances. The rooms are in dire need of a renovation, displaying an outdated '80s style with tired furniture and old-fashioned curtains. On the bright side, having tea or coffee in the room adds a cozy touch.
Rooms
6.0
The room overlooked beautiful meadows and woods, providing a peaceful atmosphere. However, the decor was quite dated with tired furniture and old-fashioned curtains.
Service
8.0
The service was lovely and very helpful. The waiting staff, especially during the heat-wave, were friendly and accommodating. The restaurant and outside bar staff were attentive, improving the overall experience.
Location
7.0
The location had a poetic charm with breathtaking views, although some maintenance, especially in the 'kids park,' was needed. It's a nice spot to admire the stunning villas in the area with beautiful gardens.
Dining
5.0
The dining experience was not up to par with similar hotels, especially in terms of the buffet choices and quality of items like bread, coffee, and cheese. However, the breakfast options like cereals, eggs, and local pastries were satisfactory.
Facilities
7.0
The facilities were decent, but there is room for improvement in updating the amenities to enhance the overall stay experience.
Annie
United States,
May
2023
7.4/10
I absolutely loved staying at this hotel! The rooms were clean, comfortable, and had a wonderful view of the woods. The staff was a bit stressed at times but very friendly overall. The location was stunning, with breathtaking views and easy access to the tram. However, the dining options were quite typical and not very fresh.
Rooms
8.0
The rooms were clean, comfortable, and overlooked the woods.
Service
7.0
The staff were friendly, especially Salvatore, but were a bit stressed at times.
Location
9.0
The location was beautiful, with breathtaking views and easy access to the tram.
Dining
6.0
The dining experience was typical Italian with limited fresh options.
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